Customer service

Shipping and returns

Everything you need to know about delivery, returns, refunds, and payment.

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01 · Shipping

Shipping policy

At MBM Pharma SA, we are committed to providing a secure, reliable, and professional shopping experience. Also, Every order is handled with care and shipped promptly from Texas, USA.

Secure packaging

All orders are packaged discreetly and securely in unmarked shipping materials that do not disclose the contents of the package. Products are carefully protected using durable, protective packaging materials to help minimize the risk of damage during transit.

Order processing

Orders are typically processed within 24–48 hours after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation and tracking information, when available.
Delivery times may vary depending on your location, carrier operations, weather conditions, and other factors outside our control.

Damaged or incorrect orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 30 days of delivery. In addition, To assist with our review, we may request photographs, videos, or additional information regarding the issue.

After reviewing your claim, we may offer one of the following remedies at our sole discretion:

Replacement of the affected item;
Store credit;
Refund, where appropriate.

Shipping address accuracy

Customers are responsible for providing accurate shipping information during checkout. MBM Pharma SA ships orders only to the address provided at the time of purchase.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer. Additional shipping charges may apply if an order requires re-shipment.

Returned shipments

Orders returned due to an incorrect address, refusal of delivery, or failure to receive the package may be subject to additional shipping charges before re-delivery can be arranged.

Final sale notice

Unless otherwise required by applicable law or expressly stated in this policy, all sales are considered final. Any exceptions are handled on a case-by-case basis by our management team.

02 · Refunds

Refund policy

At MBM Pharma SA, customer satisfaction and product quality are among our highest priorities. We stand behind the quality of our products and strive to resolve concerns fairly and promptly.

30-day refund window

All refund requests, replacement requests, and customer concerns must be submitted within 30 days of the confirmed delivery date.

Requests received after the 30-day period may not be eligible for review.

Defective, damaged or incorrect products

If you receive an item that is defective, damaged during transit, or incorrect, please contact our support team within the 30-day period.

To assist our investigation, we may request:

Order number;
Photos or videos of the item;
Description of the issue;
Additional information necessary to evaluate the claim.

After review, we may provide:

A replacement product;
Store credit;
A refund, where appropriate.

All resolutions are determined on a case-by-case basis by our management team.

03 · Refund method

Refund method

Approved refunds may be issued to the original payment method or as store credit, depending on the circumstances of the claim and payment processing limitations.

Multiple item orders

When multiple quantities of the same item are purchased, refunds or replacements may be limited to unopened or unused items. Also, customers should discontinue use and contact support immediately if they believe an item may be defective.

Missing or out-of-stock items

In the rare event an item becomes unavailable before shipment or an item is missing from an order, we will make reasonable efforts to contact you regarding available options, including substitutions, store credit, or a refund.

Fraud prevention

To protect both our customers and our business, MBM Pharma SA reserves the right to refuse refunds, replacements, or credits in cases involving:

Fraudulent claims;
Abuse of refund policies;
Failure to provide requested information;
Evidence of misuse or unauthorized alteration of products.

04 · Payment

Payment policy

Payments for orders placed through MBM Pharma SA must be completed within 12 hours of order submission.

Orders that remain unpaid after 12 hours may be automatically canceled by our system.

Late payments

Payments received after an order has been canceled cannot automatically reinstate the canceled order. Depending on the circumstances, management may issue store credit or request that a new order be placed.

Payment verification

For security purposes, certain orders may require additional verification before processing. MBM Pharma SA reserves the right to delay, cancel, or refuse orders that cannot be reasonably verified or that present potential fraud concerns.

Fraud and abuse

Repeated submission of unpaid orders, chargebacks, fraudulent payment activity, or abuse of our ordering system may result in:

Order cancellation;
Suspension of purchasing privileges;
Permanent restriction from using MBM Pharma SA.

All account restrictions are determined solely at the discretion of management.

By placing an order through MBM Pharma SA, you acknowledge that you have read, understood, and agreed to these Shipping, Refund, and Payment Policies.